Privacy policy

PRIVACY POLICY

Last Updated: October 10, 2026

This Privacy Policy describes how [Keewonda Technology Co., Ltd] (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from earphoneheadphone.com (the “Site”).

By using and accessing the Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Site.

1. Information We Collect

1.1 Information You Provide to Us

When you use the Site, we may collect the following information that you directly provide:

Order and Shipping Information:

Name
Email address
Shipping address
Billing address
Phone number
Order details, including products purchased, quantity, amount, payment time, and payment method

Account Information (if applicable):

Login credentials
Order history
Saved addresses
Wishlist

Payment Information:

All payments are processed through PayPal. Your payment card details are handled directly by PayPal. We do not store or have access to your full payment card number. We only receive transaction confirmation information from PayPal, such as payment status, amount, and order number.

Communication Information:

Information you submit through customer service emails, live chat, or bulk inquiry forms
Email subscription preferences
Product reviews and comments, if applicable

1.2 Information We Collect Automatically

When you visit the Site, we and our third-party service providers, including Shopify and Google Analytics, may automatically collect:

Device and browser data: IP address, browser type and version, operating system, screen resolution
Browsing behavior: Pages visited, products viewed, time spent on the Site, referral source
Cookie data: Session cookies, shopping cart cookies, analytics cookies, marketing cookies
Approximate location data: General geographic location inferred from IP address

1.3 Information We Receive from Third Parties

We may receive information about you from:

Payment providers: PayPal transaction confirmation information
Shipping providers: Delivery status and confirmation information
Analytics providers: Site usage data

2. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

Purpose	Details
Providing and fulfilling services	Processing orders, arranging delivery, providing customer support, handling returns and exchanges
Payment processing	Completing transactions through PayPal and confirming payment status
Communication	Sending order confirmations, shipping notifications, and customer service responses
Marketing and promotion	Sending product updates, promotions, and bulk purchase offers where you have consented
Site improvement	Analyzing Site usage to improve product presentation and user experience
Security and compliance	Preventing fraud, complying with legal obligations, enforcing our Terms of Service
Bulk purchase services	Responding to bulk inquiries from schools and institutions and providing wholesale pricing information

Important Note Regarding Children’s Personal Information:
The Site sells children’s headphones, but the Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. All purchases and account activities should be completed by a parent or legal guardian. If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information immediately.

3. How We Share Your Personal Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share necessary information with the following categories of service providers to fulfill orders and operate the Site:

Payment processing: PayPal — all payments are processed through a PayPal business account
Shipping and delivery: Couriers and postal services used to deliver your order
Website platform: Shopify — provides website hosting and e-commerce functionality
Analytics: Google Analytics and similar providers used to analyze Site traffic and user behavior
Email services: Used to send order notifications and marketing emails, only where you have consented

3.2 Legal Requirements

We may disclose your information if required to:

Comply with a legal obligation, court order, or legal process
Enforce our Terms of Service
Protect our rights, property, or safety, or the rights, property, or safety of our users or others
Investigate and prevent fraud or security issues

3.3 Business Transfers

If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before such an event occurs.

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

Cookie Type	Purpose	Can You Refuse?
Necessary cookies	Maintain shopping cart, login status, and checkout process	No — required for the Site to function
Analytics cookies	Understand how users browse and use the Site	Yes
Marketing cookies	Show you relevant ads and promotions	Yes

4.2 Managing Cookies

You can refuse or delete cookies through your browser settings. However, please note that refusing necessary cookies may prevent the shopping cart and checkout functions from working properly.

For users located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we will obtain your consent before collecting non-essential cookies.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy. Our retention periods are generally as follows:

Order information: Retained for 7 years from the date of transaction completion to meet tax and accounting compliance requirements
Account information: Retained while your account is active and deleted within 30 days after account deletion
Marketing contact information: Retained until you unsubscribe or request deletion
Site analytics data: Retained according to the analytics provider’s default retention policy, typically 26 months
Customer support communications: Retained for 3 years from the date of last communication

Special Retention Rule for Children’s Data:
If we discover that personal information from a child under 13 has been inadvertently collected, we will delete it immediately upon discovery and will not retain it.

6. Your Privacy Rights

6.1 General Rights

Depending on applicable law, you may have the following rights:

Right to access: Request a copy of the personal information we hold about you
Right to correct: Request correction of inaccurate or incomplete personal information
Right to delete: Request deletion of your personal information, subject to legal retention requirements
Right to object: Object to our processing of your personal information
Right to data portability: Request to receive your personal information in a structured, machine-readable format

6.2 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you also have the following rights:

Right to know: Learn about the categories of personal information we collect, use, and share
Right to delete: Request deletion of personal information we have collected
Right to correct: Request correction of inaccurate personal information
Right to opt out: Request that we not sell or share your personal information. We do not sell your personal information.
Right to limit use of sensitive personal information: Where applicable
Right to non-discrimination: Exercising your privacy rights will not result in discriminatory treatment

How to Exercise Your Rights:
Please submit a request using the contact information at the end of this Policy. We will respond to your request within 45 days.

6.3 Rights for EEA/UK/Swiss Residents (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you also have:

The right to request restriction of processing
The right to lodge a complaint with your local data protection authority
The right to withdraw consent at any time where processing is based on consent

Legal Bases for Processing:
We process personal information based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption: The Site uses HTTPS encryption for data transmission
Payment security: All payments are processed through PayPal, and we do not store your payment card information
Access controls: Only authorized personnel may access personal information
Security reviews: We regularly review our security measures

Security Measures for Children’s Data:
Because the Site sells children’s products, we maintain a written information security program that includes safeguards appropriate to the sensitivity of the information collected. Any third-party service provider receiving such data must be able to maintain the confidentiality, security, and integrity of the information.

Although we take reasonable security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee the absolute security of your personal information during transmission.

8. Children’s Privacy

8.1 Our Position

The Site sells children’s headphones, but we do not directly collect personal information from children under 13. All purchases should be completed by a parent or legal guardian.

8.2 Parental Consent

If we ever need to collect personal information from a child under 13 in the future, we will:

Provide direct notice to parents explaining what information we collect, how we use it, and whether we share it with third parties
Obtain verifiable parental consent before collection
Obtain separate parental consent if third-party targeted advertising is involved
Collect only the minimum information necessary to participate in a specific activity
Retain the information only for as long as necessary to fulfill the collection purpose and not indefinitely

8.3 Parental Rights

If you are a parent or legal guardian, you have the right to:

Review the information we have collected about your child
Request deletion of your child’s personal information
Refuse further collection or use of your child’s information

To exercise these rights, please contact us using the information at the end of this Policy.

8.4 Age Restriction

The Site is not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we discover that such information has been collected, we will delete it immediately.

9. International Data Transfers

Our company is based in the United States, but our service providers, including Shopify and PayPal, may process data globally. When we transfer your personal information outside your country or region, we ensure appropriate safeguards are in place, such as standard contractual clauses.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated policy will be posted on the Site with an updated “Last Updated” date. If we make material changes, we may notify you by email or through a prominent notice on the Site.

We encourage you to review this Privacy Policy periodically to stay informed.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

Company Name: Keewonda Technology Co., Limited
Registered Address: 3rd Building Zhongtai Science Park Longhua District Shenzhen 518131 Guangdong Province China
Email: admin@keewonda.com
Phone: +86-13798387753
Response Time: We will respond to your request within 45 days